NLGC is a regulatory body under the Rwanda Development Board (RDB)

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Responsible Gambling

Minimising negative socioeconomic impacts
and safeguarding public health.

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07-under-18-no-gambling
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What is Responsible Gambling?

Responsible Gambling refers to the set of policies, practices, and programs designed to prevent gambling-related harm and to support individuals who experience problems despite preventative efforts. Under Rwanda’s Gambling Policy (Pillar 1: Negative Socioeconomic Impact Minimisation), the NLGC is mandated to lead and coordinate these efforts across all licensed operators.

ARE YOU AT RISK?

Warning Signs

If you identify with 2 or more of these statements, it may be time to seek help.

1

Do you think about gambling or betting throughout the day?

2

Have you bet more money than you can afford to lose?

3

Do you gamble again to try to win back money you lost?

4

Has gambling affected your work, studies, relationships, or sleep?

5

Do you hide your gambling or losses from family or friends?

6

Have you borrowed money or sold things to gamble?

7

Do you feel restless or irritable when you try to cut down?

8

Have you tried to stop or reduce gambling but couldn't?

9

Do you gamble to escape problems or relieve stress?

If you answered "yes" to 2 or more questions, consider self-exclusion or reach out to NLGC for support.

List of support services

Self-Exclusion

Licensed operators are required to offer self-exclusion programs allowing players to voluntarily ban themselves from gambling activities.

Deposit Limits

Operators must implement configurable deposit limit tools.

Awareness Campaigns

NLGC coordinates targeted campaigns for vulnerable groups.

Counselling Referral

Players experiencing gambling-related harm may be referred to mental health and addiction support through Ministry of Health-accredited services.

Need Help?

Helpline Number

Working Days Monday-Friday
Time: 9:00 AM – 5:00 PM
Email : nlgc@rdb.rw
Hotline : 2075

FAQs

Got questions? We’ve got answers

Operator Obligations

All licensed operators are required to implement policies to identify potential compulsive players. They must provide self-exclusion options and clear support information to all patrons.

View Compliance Standards
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